Use code IBC824 for FREE SHIPPING to the UK

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Get in touch.

STORE INFO

86-90 Paul Street London, EC2A 4NE

OPEN HOURS
Mon-Fri: 9 AM – 6 PM
Saturday: 9 AM – 4 PM
Sunday: Closed

CONTACT US

Frequently Asked Questions

  • Yes, but you need to add it before your order is packaged for shipment. Let us know and we will do it for you.
  • In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders.
  • If the order is in a stage where the system does not allow you to change its address, please let us know and we will try to have your delivery details changed.
  • Note that packages that have already left our warehouse cannot be changed.
  • All of our iBlockCube products have a full 12-month warranty. If the product does not meet your needs within this period, pls follow [Your account > My Return] to create an RMA case first, and we will follow up your request within 48 business hours.

Check your order status at [my account >my orders], if the order status is not shipped, you may login your account & go to help desk and we will cancel and refund your order for you.

  • Payments made through PayPal (or your credit card)
  • Within 60 days of payment: we can refund either to your PayPal/credit card account or, issue you a gift certificate (also known as store credit).
  • After 60 days: refunds are made in the form of store credits (gift certificates).
  • Note: the 60 days rule is imposed by PayPal.
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