• Yes, but you need to add it before your order is packaged for shipment. Let us know and we will do it for you.
• In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders.

• If the order is in a stage where the system does not allow you to change its address, please let us know and we will try to have your delivery details changed.
• Note that packages that have already left our warehouse cannot be changed.

• All of our iBlockCube products have a full 12-month warranty. If the product does not meet your needs within this period, pls follow [Your account > My Return] to create an RMA case first, and we will follow up your request within 48 business hours.

Check your order status at [my account >my orders], if the order status is not shipped, you may login your account & go to help desk and we will cancel and refund your order for you.

• Payments made through PayPal (or your credit card)
• Within 60 days of payment: we can refund either to your PayPal/credit card account or, issue you a gift certificate (also known as store credit).
• After 60 days: refunds are made in the form of store credits (gift certificates).
• Note: the 60 days rule is imposed by PayPal.
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