If the order is in a stage where the system does not allow you to change its address, please let us know and we will try to have your delivery details changed.
Note that packages that have already left our warehouse cannot be changed.
All of our iBlockCube products have a full 12-month warranty. If the product does not meet your needs within this period, pls follow [Your account > My Return] to create an RMA case first, and we will follow up your request within 48 business hours.
Check your order status at [my account >my orders], if the order status is not shipped, you may login your account & go to help desk and we will cancel and refund your order for you.