General

In what currency are iBlockCube prices displayed?
All prices are displayed in GBP (£).
What language do I enter my information in?
Please enter all of your details in English.
What form of payments are accepted?
Credit / debit card payments are accepted via a secure Stripe gateway.
Why didn't I receive an order confirmation e-mail?
Your payment might not have been successfully processed. If this is the case, please reach out to support@iblockcube.com for further assistance.
What is iBlockCube's privacy and security policy?
You may read about it here.

Warranty

Do products come with warranties?
All products come with a 12-month warranty. To register your product, click here.
How can I extend my warranty?
If you purchased your products before January 1, 2019, you may extend your warranty by filling out the warranty extension form here: Warranty Extension
What is iBlockCube Money Back Guarantee?
At iBlockCube, customer satisfaction is important to us. If you experience an issue with your product related to after-sales concerns—such as defects, malfunctions, or performance problems—we offer a 90-day full money-back guarantee from the date of delivery.

How I can cancel my order?
For order cancellations, please send an email to support@iblockcube.com with the following details:
1. Full Name
2. Address
3. Order ID
What is your refund process?
For refund requests, please send an email to support@iblockcube.com with the following details:
1. Full Name
2. Address
3. Order ID
4. Reason for request
How can I return a product?
For product returns, please send an email to support@iblockcube.com with the following details:
1. Full Name
2. Address
3. Order ID
4. Reason for request
How are replacements shipped?
Replacements are shipped using established shipping carriers:
1. Carrier: Replacements are sent via reliable shipping carriers like FedEx, UPS, DHL, or the postal service.
2. Speed: The shipping speed varies based on urgency, with options such as standard, expedited, and overnight shipping.
3. Packaging: Replacements are securely packaged to prevent damage during transit, using appropriate materials.
4. Tracking: Shipments include tracking information for monitoring delivery progress.
5. Address Verification: Recipient addresses are verified to ensure accurate delivery.
6. Notification: Often, the sender notifies the recipient with tracking details and estimated delivery dates.
7. Return: Defective items may require return, and the sender may provide prepaid return labels.
What are all the order status?
Why didn’t I receive an order confirmation e-mail?

Can I add an additional item after placing my order?
No, you cannot add items to an existing order once it’s placed. You can contact our customer support for additional details.
Can I change my shipping address after placing an order?
Address changes after placing an order are generally not possible. Contact customer support (support@iblockcube.com) for assistance.
Do you charge shipping & handling?
Yes, we typically charge for shipping and handling. Fees may vary based on your location and order.
Do you ship to APO/FPO or PO boxes?
Yes, we can ship to APO/FPO addresses and most PO boxes. Check with us for specific restrictions to support@iblockcube.com.
Do you take international orders?
Yes, we accept international orders. Shipping costs and delivery times vary by location.
How are customs and import tax/duties handled?
Customs duties and taxes are the responsibility of the recipient. We do not cover these fees.
What does each order status mean?
Order statuses may vary but generally include:
- “Processing” (Order is being prepared)
- “Shipped” (Order has been sent)
- “Delivered” (Order has reached its destination)
Why is my tracking number not working?
Tracking numbers may take time to become active. Wait a few days, or contact support@iblockcube.com for assistance if it persists.
How long does it take for orders to get sent?
Shipping times vary based on location and shipping method. Refer to our shipping information for estimates.

Do you charge shipping & handling?
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Do you ship to APO/FPO or PO boxes?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s
Do you take international orders?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s
How are customs and import tax/duties handled?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s
How are replacements shipped?
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Why my tracking number doesn't work?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s
How long does it take for orders to get sent?
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