Check your order status at [my account >my orders], if the order status is not shipped, you may login your account & go to help desk and we will cancel and refund your order for you.
A free iBlockCube account allows you to:
To have your account closed and all saved personal information removed (such as address book entries), please contact our support email.
All of our iBlockCube products have a full 12-month warranty. If the product does not meet your needs within this period, pls follow [Your account > My Return] to create an RMA case first, and we will follow up your request within 48 business hours.
Not happy with a product? Return it to us.
You may return undamaged items to us postmarked within 10 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories. Please note that shipping and handling charges apply if returns are not results of iBlockCube’s error.
iBlockCube operates Monday to Friday, from 9:30am to 5:30pm GMT +8 Beijing Time.
iBlockCube celebrates all UK festival. And we love Christmas!
PayPal, please note that PayPal is completely free to use, with no account and no signup required. For more about PayPal, please visit their website.
*Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier’s tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.
Shipping cost depends on the product weight and destination.
Yes. These are supported by the free airmail shipping and the USPS shipping services.
Yes, we ship worldwide.
For lost packages:
For replacement of defective or missing items: